Hook was on a sports site the other night playing some useless game and all of a sudden our computer was taken over. It shut down, the only thing that would come up were pop-ups advising us to buy things to repair what ever was invading our PC.
(Never give out personal info during an invasion!!)
We have Norton, just renewed it in September.
Hook tried to contact them. Don't expect help from Norton if this happens.
He could not get in touch with a human being. He was sent to a voicemail and no one returned our calls. I will be trying to get a refund 'til my dying breath!!
Say NO to NOrton!!
He called Dell where I purchased my computer.
Dell said...your warranty has run out...for a small fee...ummm DELL if my computer is fried I guess I'll be going to Gateway!
Thank you very much!
He call Cox, our internet provider. They were very helpful in giving us numbers and sites. Although they couldn't actually fix the problem they directed us to someone who would.
They directed us to Microsoft!!!
Microsoft was
AMAZING!!
Hook spent the better part of 2 days on the phone with the Microsoft tech support. He spoke with people located as far away as the Philippines.
Their techs took over the computer, renaming files, removing all the bits and pieces of our invasion, and installing the best security features they had to offer.
FOR FREE!
We have removed Norton from our system, installed McAfee which is free from Cox as part of your internet package.
LOVE IT!
This is the first time anything like this has ever happened to us. It is a scary, powerless feeling. It's good to know there is help out there.
Have a great weekend!
(And remember...GO BIG RED!!)
~Nursey~
